论文标题
使用社会意识的强化学习改善主动对话代理
Improving Proactive Dialog Agents Using Socially-Aware Reinforcement Learning
论文作者
论文摘要
智能对话代理的下一步是逃避他们作为无声旁观者的角色,并积极主动。定义明确的主动行为可以改善人机合作,因为代理在互动过程中发挥了更为积极的作用,并从用户负责。但是,积极性是一把双刃剑,因为执行不佳的先发制人行动不仅对任务结果,而且对与用户的关系产生毁灭性效果。为了设计适当的主动对话策略,我们提出了一种新颖的方法,包括对话框中的社交和任务相关的功能。在这里,主要目标是优化积极的行为,以使其面向任务 - 这意味着很高的任务成功和效率 - 同时也通过培养用户信任而对社会有效。在奖励功能中包括两个方面的两个方面,用于培训使用强化学习的主动对话代理,这表明我们的方法是更成功的人机合作的好处。
The next step for intelligent dialog agents is to escape their role as silent bystanders and become proactive. Well-defined proactive behavior may improve human-machine cooperation, as the agent takes a more active role during interaction and takes off responsibility from the user. However, proactivity is a double-edged sword because poorly executed pre-emptive actions may have a devastating effect not only on the task outcome but also on the relationship with the user. For designing adequate proactive dialog strategies, we propose a novel approach including both social as well as task-relevant features in the dialog. Here, the primary goal is to optimize proactive behavior so that it is task-oriented - this implies high task success and efficiency - while also being socially effective by fostering user trust. Including both aspects in the reward function for training a proactive dialog agent using reinforcement learning showed the benefit of our approach for more successful human-machine cooperation.