论文标题
在在线点对点咨询平台上对动机访谈策略进行建模
Modeling Motivational Interviewing Strategies On An Online Peer-to-Peer Counseling Platform
论文作者
论文摘要
数以百万计的人参加了在线点对点支持会议,但几乎没有关于基于系统心理学的评估对客户满意度的精细粒度对等表行为的评估。本文旨在通过将同行counSelel聊天消息绘制到激励性访谈(MI)技术来弥合这一差距。我们使用17个MI技术向734次聊天对话中的14,797个话语注释,并介绍了四个新的访谈代码,例如Chit-Chat和不合适的,以说明在在线平台上观察到的独特对话模式。我们通过微调大型域特异性语言模型,然后使用这些自动化措施来通过相关研究来调查同伴辅导员的行为,从而自动化对MI技术的同伴阵容响应的过程。具体而言,我们研究了MI技术对对话评分的影响,以调查预测客户对咨询会议满意的技术。当辅导员使用反思和肯定等技术时,客户会更加满意。检查志愿辅导员对技术使用情况的变化表明,辅导员在获得经验时会学会使用更多的介绍和开放问题。这项工作提供了对在点对点辅导员平台上使用动机访谈技术的使用,并阐明了如何在在线平台上为志愿辅导员建立更好的培训计划。
Millions of people participate in online peer-to-peer support sessions, yet there has been little prior research on systematic psychology-based evaluations of fine-grained peer-counselor behavior in relation to client satisfaction. This paper seeks to bridge this gap by mapping peer-counselor chat-messages to motivational interviewing (MI) techniques. We annotate 14,797 utterances from 734 chat conversations using 17 MI techniques and introduce four new interviewing codes such as chit-chat and inappropriate to account for the unique conversational patterns observed on online platforms. We automate the process of labeling peer-counselor responses to MI techniques by fine-tuning large domain-specific language models and then use these automated measures to investigate the behavior of the peer counselors via correlational studies. Specifically, we study the impact of MI techniques on the conversation ratings to investigate the techniques that predict clients' satisfaction with their counseling sessions. When counselors use techniques such as reflection and affirmation, clients are more satisfied. Examining volunteer counselors' change in usage of techniques suggest that counselors learn to use more introduction and open questions as they gain experience. This work provides a deeper understanding of the use of motivational interviewing techniques on peer-to-peer counselor platforms and sheds light on how to build better training programs for volunteer counselors on online platforms.