论文标题
反馈交流和在线亲和力：在线幻想作家的案例研究
Feedback Exchange and Online Affinity: A Case Study of Online Fanfiction Writers
论文作者
论文摘要
反馈是创作过程的关键部分。先前的CSCW研究已经发明了基于同行和基于人群的系统，该系统会大规模交换在线陌生人之间的反馈。但是，当与从未见过的人进行在线批评交流时，创作者会遇到社会心理挑战。在这项研究中，我们退后一步，采取不同的方法来调查在线反馈，通过将我们的注意力投入在线亲和力空间中，在线反馈交流自然而然地作为兴趣驱动的参与文化的一部分。我们对29位幻想作家进行了访谈研究，该研究调查了他们如何在线寻求反馈，以及他们如何与反馈提供者进行识别和建立联系。我们确定了四种不同的反馈实践，并在反馈交换中解开了社会需求。我们的发现表明了亲和力和信任在线反馈交流的重要性，并说明了作家如何与公共和私人在线空间中的反馈提供者建立关系。受到有关连接和反馈的强大故事的启发，我们以一系列的设计注意事项为未来的反馈系统\ Textemdash结束，即解决反馈中的一系列社会需求，帮助寻求反馈的人信号和身份信号，支持反馈交换中的真实关系，以及建立包容性的，安全的社区空间，以提供反馈。
Feedback is a critical piece of the creative process. Prior CSCW research has invented peer-based and crowd-based systems that exchange feedback between online strangers at scale. However, creators run into socio-psychological challenges when engaging in online critique exchange with people they have never met. In this study, we step back and take a different approach to investigate online feedback by casting our attention to creators in online affinity spaces, where feedback exchange happens naturally as part of the interest-driven participatory culture. We present an interview study with 29 fanfiction writers that investigated how they seek feedback online, and how they identified and built connections with feedback providers. We identify four distinct feedback practices and unpack the social needs in feedback exchange. Our findings surface the importance of affinity and trust in online feedback exchange and illustrate how writers built relationships with feedback providers in public and private online spaces. Inspired by the powerful stories we heard about connection and feedback, we conclude with a series of design considerations for future feedback systems\textemdash namely addressing a range of social needs in feedback, helping feedback seekers signal interests and identity, supporting authentic relationships in feedback exchange, and building inclusive, safe community spaces for feedback.
