论文标题
在社交媒体中找到反对错误信息的策略：一项定性研究
Finding Strategies Against Misinformation in Social Media: A Qualitative Study
论文作者
论文摘要
通过社交媒体传播的错误信息已成为现代社会的根本挑战。最近的研究已经评估了解决此问题的各种策略，例如通过修改社交媒体平台或教育人们有关误导性的信息，以不同程度的成功。我们的目标是制定一种应对错误信息的新策略：鼓励社交媒体用户“在野外”培养元认知技能的智能工具。作为第一步，我们与社交媒体用户进行了焦点小组，以发现如何在打击错误信息时得到最好的支持。对讨论的定性分析表明，人们发现很难发现错误信息。调查结果还表明，需要但缺乏资源来支持信息的交叉验证。此外，错误信息对人们产生了细微的情感影响。提出了有关在信息选择，信息参与和情感响应管理方面支持社交媒体用户的智能工具设计的建议。
Misinformation spread through social media has become a fundamental challenge in modern society. Recent studies have evaluated various strategies for addressing this problem, such as by modifying social media platforms or educating people about misinformation, to varying degrees of success. Our goal is to develop a new strategy for countering misinformation: intelligent tools that encourage social media users to foster metacognitive skills "in the wild." As a first step, we conducted focus groups with social media users to discover how they can be best supported in combating misinformation. Qualitative analyses of the discussions revealed that people find it difficult to detect misinformation. Findings also indicated a need for but lack of resources to support cross-validation of information. Moreover, misinformation had a nuanced emotional impact on people. Suggestions for the design of intelligent tools that support social media users in information selection, information engagement, and emotional response management are presented.
