论文标题
如何使用微博来挽救生命？在Covid-19期间，使用微博的使用，以寻求医疗援助请求
How to Save Lives with Microblogs? Lessons From the Usage of Weibo for Requests for Medical Assistance During COVID-19
论文作者
论文摘要
在Covid-19等最近的危机中，微博平台已成为受影响的人们寻求援助的受影响的渠道，例如医疗用品和应急人员和公众的救援行动。尽管采用了这种常见的做法，但在需要立即关注的危机期间，微博服务提供了寻求帮助的服务。为了填补这一空白，我们分析了COVID-19患者的8K帖子或在中国最大的微博地点的微博上要求紧急医疗援助的护理人员。我们的混合方法分析表明，需要在多个方面改进现有的微博博客功能，以充分促进紧急情况寻求帮助，包括搜索和跟踪请求的功能，易于使用和隐私保护。我们还发现，即使出现了更好的替代方案，人们也倾向于坚持某些公认的功能来发布请求。这些发现对设计微博的工具有影响，以更好地支持危机期间的帮助和响应。
During recent crises like COVID-19, microblogging platforms have become popular channels for affected people seeking assistance such as medical supplies and rescue operations from emergency responders and the public. Despite this common practice, the affordances of microblogging services for help-seeking during crises that needs immediate attention are not well understood. To fill this gap, we analyzed 8K posts from COVID-19 patients or caregivers requesting urgent medical assistance on Weibo, the largest microblogging site in China. Our mixed-methods analyses suggest that existing microblogging functions need to be improved in multiple aspects to sufficiently facilitate help-seeking in emergencies, including capabilities of search and tracking requests, ease of use, and privacy protection. We also find that people tend to stick to certain well-established functions for publishing requests, even after better alternatives emerge. These findings have implications for designing microblogging tools to better support help requesting and responding during crises.
