论文标题

资产一生中的售后服务:系统升级的协作计划

After-sales services during an asset's lifetime: collaborative planning of system upgrades

论文作者

Sloothaak, Fiona, Akçay, Alp, van der Heijden, Matthieu, van Houtum, Geert-Jan

论文摘要

我们考虑由复杂系统组成的物理资产,该系统可能需要在资产的一生中升级。实际上,资产所有者和系统供应商可以共同制定升级决策,需要一个可以共同使用的决策支持模型,以优化双方的总收益。由现实生活中的用例,包括资产所有者和系统供应商,我们建立了一个连续的时间模型,以优化资产固定寿命期间系统的升级决策。在我们的模型中,我们捕获了推动升级决策的关键关键因素:由于不断发展的技术,依赖年龄的维护成本,资产的预定大修计划以及资产的寿命而增加的功能要求。如果系统升级与资产大修共同执行,则升级成本较低。我们首先分析此案,而没有额外的升级费用在大修之外进行升级。我们通过分析表征了最佳升级策略在各种现实假设下的结构,这些假设导致不同类型的成本功能。然后,我们将这些结果用作组成部分,以表征广义成本函数的最佳策略。当升级在大修时刻外升级时,我们提出了一种动态编程方法,该方法通过使用我们的分析结果有效地确定最佳升级策略。我们还证明,随着这种惩罚的增加,最佳政策只能更改为一项惩罚,而一项惩罚只能减少未与大修共同执行的升级数量。但是,升级的最佳数量是此罚款的非侵入功能。同样令人惊讶的是,根据最佳政策,更多的大修可能导致较少数量的升级。

We consider a physical asset consisting of complex systems, where the systems may require upgrades during the lifetime of the asset. In practice, the asset owner and system supplier can make the upgrade decisions together, requiring a decision support model that can be jointly used to optimize the total benefit for both parties. Motivated by a real-life use case including an asset owner and a system supplier, we build a continuous-time model to optimize the upgrade decisions of a system during the fixed lifetime of the asset. In our model, we capture the key critical factors that drive the upgrade decisions: increasing functionality requirements due to evolving technology, age-dependent maintenance costs, a predetermined overhaul plan of the asset, and the lifetime of the asset. A system upgrade is less costly if it is executed jointly with an asset overhaul. We first analyze the case with no additional cost of upgrading outside an overhaul. We analytically characterize the structure of the optimal upgrade policy under various realistic assumptions that lead to different types of cost functions. We then use these results as a building block to characterize the optimal policy for a generalized cost function. When there is a penalty for upgrading outside an overhaul moment, we propose a dynamic programming approach that efficiently determines the optimal upgrade policy by using our analytical results. We also prove that as this penalty increases, the optimal policy can only change to one where the number of upgrades not jointly executed with overhauls is reduced. However, the optimal number of upgrades is a non-increasing function of this penalty. Also surprisingly, more overhauls may lead to a smaller number of upgrades under the optimal policy.

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