论文标题
系统倡议在对话协作搜索中的影响
The Effects of System Initiative during Conversational Collaborative Search
论文作者
论文摘要
我们在本文中的研究在于协作和对话搜索的交集。我们报告了一项OZ实验室研究的向导,其中有27对参与者在Slack Messaging Platform上合作处理搜索任务。为了完成任务,成对的合作者与所谓的\ emph {searchBot}与对话能力进行了交互。搜索机器人的角色是由参考图书馆员扮演的。人们普遍认为,对话搜索系统应该能够参与\ emph {混合启动性互动} - 妥善掌握并放弃对多代理对话的控制。话语分析研究的研究区分了对话和任务级计划。采取\ emph {对话级}倡议涉及进行对话,以建立代理之间建立相互信仰的唯一目的。相反,采取\ emph {task-level}倡议涉及进行对话,目的是影响其他代理人的目标。我们研究的参与者经历了三个\ emph {searchbot条件},根据人类SearchBot能够采取的主动性水平而有所不同:(1)不主动,(2)仅对对话级的倡议,以及(3)对话和任务级别和任务级别的计划。我们研究了搜索机器人条件对六种不同类型的结果的影响:(RQ1)对搜索机器人实用程序的看法,(RQ2)工作量的看法,(RQ3)对协作的看法,(RQ4)沟通和协作的模式(RQ4)沟通和协作的模式,以及对搜索搜索的好处和(rq6)的好处(RQ6)对搜索的挑战。
Our research in this paper lies at the intersection of collaborative and conversational search. We report on a Wizard of Oz lab study in which 27 pairs of participants collaborated on search tasks over the Slack messaging platform. To complete tasks, pairs of collaborators interacted with a so-called \emph{searchbot} with conversational capabilities. The role of the searchbot was played by a reference librarian. It is widely accepted that conversational search systems should be able to engage in \emph{mixed-initiative interaction} -- take and relinquish control of a multi-agent conversation as appropriate. Research in discourse analysis differentiates between dialog- and task-level initiative. Taking \emph{dialog-level} initiative involves leading a conversation for the sole purpose of establishing mutual belief between agents. Conversely, taking \emph{task-level} initiative involves leading a conversation with the intent to influence the goals of the other agent(s). Participants in our study experienced three \emph{searchbot conditions}, which varied based on the level of initiative the human searchbot was able to take: (1) no initiative, (2) only dialog-level initiative, and (3) both dialog- and task-level initiative. We investigate the effects of the searchbot condition on six different types of outcomes: (RQ1) perceptions of the searchbot's utility, (RQ2) perceptions of workload, (RQ3) perceptions of the collaboration, (RQ4) patterns of communication and collaboration, and perceived (RQ5) benefits and (RQ6) challenges from engaging with the searchbot.