论文标题
了解互联的大流行期间的数字新闻消费经验
Understanding the Digital News Consumption Experience During the COVID Pandemic
论文作者
论文摘要
在Covid-19大流行期间，人们通过数字新闻平台寻求信息。为了调查如何设计这些平台以支持危机中用户的需求，我们对美国的22名参与者进行了为期两周的日记研究。参与者的新闻消费经验遵循了两个阶段：在\ textbf {seeking}阶段，参与者增加了他们的一般消费，这是出于三个常见信息需求的激励 - 特别是，以查找，理解和验证相关新闻。然后，参与者搬到了\ textbf {维持}阶段，并在情感上应付新闻与他们的信息需求一样重要。我们从参与者那里提出了设计思想，并用它们来提炼六个主题来创建数字新闻平台，这些新闻平台在危机期间提供更好的信息和情感支持。因此，首先，我们在与危机新闻和第二个示例设计概念上互动，以支持用户在每个阶段的需求方面的需求。
During the COVID-19 pandemic, people sought information through digital news platforms. To investigate how to design these platforms to support users' needs in a crisis, we conducted a two-week diary study with 22 participants across the United States. Participants' news-consumption experience followed two stages: in the \textbf{seeking} stage, participants increased their general consumption, motivated by three common informational needs -- specifically, to find, understand and verify relevant news pieces. Participants then moved to the \textbf{sustaining} stage, and coping with the news emotionally became as important as their informational needs. We elicited design ideas from participants and used these to distill six themes for creating digital news platforms that provide better informational and emotional support during a crisis. Thus, we contribute, first, a model of users' needs over time with respect to engaging with crisis news, and second, example design concepts for supporting users' needs in each of these stages.
