论文标题
“我摇晃包裹以检查是否是我的”：一项研究中国盲人和低视力人的包装提取实践和挑战
"I Shake The Package To Check If It's Mine": A Study of Package Fetching Practices and Challenges of Blind and Low Vision People in China
论文作者
论文摘要
在2020年，每天约有2.3亿套餐，获取包裹已成为中国许多城市居民的常规套餐。当获取包裹时，人们通常需要去他们的公寓大楼或Kuaidigui的收集站点，这是一种日益流行的自助服务包装机。但是，鲜为人知的是盲目和低视力（BLV）城市居民是否可以访问此类过程。我们采访了居住在中国大都市地区的BLV人民（n = 20），以了解他们提供包装的实践和挑战。我们的发现表明，参与者在寻找收集站点以及本地化和识别其包装方面遇到困难。从Kuaidiguis获取包装时，他们很难识别正确的Kuaidigui，与触摸屏进行交互，导航复杂的屏幕上工作流程并打开目标隔室。我们讨论设计注意事项，以使BLV社区更容易访问包装的获取过程。
With about 230 million packages delivered per day in 2020, fetching packages has become a routine for many city dwellers in China. When fetching packages, people usually need to go to collection sites of their apartment complexes or a KuaiDiGui, an increasingly popular type of self-service package pickup machine. However, little is known whether such processes are accessible to blind and low vision (BLV) city dwellers. We interviewed BLV people (N=20) living in a large metropolitan area in China to understand their practices and challenges of fetching packages. Our findings show that participants encountered difficulties in finding the collection site and localizing and recognizing their packages. When fetching packages from KuaiDiGuis, they had difficulty in identifying the correct KuaiDiGui, interacting with its touch screen, navigating the complex on-screen workflow, and opening the target compartment. We discuss design considerations to make the package fetching process more accessible to the BLV community.
