论文标题
有效的声音：超越在线社区的退出和影响
Effective Voice: Beyond Exit and Affect in Online Communities
论文作者
论文摘要
在线社区为用户自我表达提供了足够的机会，但通常缺乏普通用户对社区政策进行直接控制的手段。本文旨在确定一组策略和技术，通过这些策略和技术，可以通过这些策略和技术通过这些机构的机制来更好地听到参与者的声音。借助Albert O. Hirschman在机构生活中“退出”和“声音”之间的区别，它引入了两种参与之间的进一步区分：有效的声音，而不是情感声音更广泛的实践。有效的声音是一种个人或集体语音的一种形式，它会根据透明过程带来结合效果。平台开发人员和研究人员可能会通过引入权威和问责制，集体行动和社区发展的机制来探索这种被忽视的语音形式。
Online communities provide ample opportunities for user self-expression but generally lack the means for average users to exercise direct control over community policies. This paper sets out to identify a set of strategies and techniques through which the voices of participants might be better heard through defined mechanisms for institutional governance. Drawing on Albert O. Hirschman's distinction between "exit" and "voice" in institutional life, it introduces a further distinction between two kinds of participation: effective voice, as opposed to the far more widespread practices of affective voice. Effective voice is a form of individual or collective speech that brings about a binding effect according to transparent processes. Platform developers and researchers might explore this neglected form of voice by introducing mechanisms for authority and accountability, collective action, and community evolution.
