论文标题
利用评论邻居进行上下文化的帮助预测
Exploiting Review Neighbors for Contextualized Helpfulness Prediction
论文作者
论文摘要
有用的预测技术已被广泛用于识别并向客户推荐高质量的在线评论。目前,绝大多数研究都认为评论的帮助是独立的。但是,实际上,考虑到依次性质,客户几乎不会独立处理评论。审查的感知帮助可能会受到其顺序邻居(即上下文)的影响,这在很大程度上被忽略了。本文提出了一种新方法,以捕获评论与其邻居之间缺少的相互作用。第一个端到端的神经体系结构是为邻居意识的帮助预测(NAP)开发的。对于每次评论,NAP允许邻居选择三种类型:其先前,跟随和周围的邻居。四个加权方案旨在从所选邻居那里学习上下文线索。然后将综述将其上下文与邻居意识的有用预测的线索相关。针对一系列最先进的基线的现实世界在线评论的六个领域对NAP进行了评估。广泛的实验证实了NAP的有效性以及顺序邻居对当前评论的影响。进一步的超参数分析揭示了三个主要发现。 (1)平均而言,八个受到不均意义的邻居将参与上下文构建。 (2)邻居感知预测的好处主要来自更近的邻居。 (3)同样考虑审查的最多五个最接近的邻居通常会产生较弱但可以容忍的预测结果。
Helpfulness prediction techniques have been widely used to identify and recommend high-quality online reviews to customers. Currently, the vast majority of studies assume that a review's helpfulness is self-contained. In practice, however, customers hardly process reviews independently given the sequential nature. The perceived helpfulness of a review is likely to be affected by its sequential neighbors (i.e., context), which has been largely ignored. This paper proposes a new methodology to capture the missing interaction between reviews and their neighbors. The first end-to-end neural architecture is developed for neighbor-aware helpfulness prediction (NAP). For each review, NAP allows for three types of neighbor selection: its preceding, following, and surrounding neighbors. Four weighting schemes are designed to learn context clues from the selected neighbors. A review is then contextualized into the learned clues for neighbor-aware helpfulness prediction. NAP is evaluated on six domains of real-world online reviews against a series of state-of-the-art baselines. Extensive experiments confirm the effectiveness of NAP and the influence of sequential neighbors on a current reviews. Further hyperparameter analysis reveals three main findings. (1) On average, eight neighbors treated with uneven importance are engaged for context construction. (2) The benefit of neighbor-aware prediction mainly results from closer neighbors. (3) Equally considering up to five closest neighbors of a review can usually produce a weaker but tolerable prediction result.