论文标题
参与性设计以建立更好的接触和接近跟踪应用程序
Participatory Design to build better contact- and proximity-tracing apps
论文作者
论文摘要
通过推动接触和接近度追踪解决方案作为管理大流行病的一种手段，公民与正在部署这些解决方案的当局之间存在不信任。解决方案的功效依赖于达到最低吸收阈值，由于对这些解决方案的开发方式缺乏信任和透明度，因此遇到了障碍。我们建议参与式设计作为一种唤起信任的机制，并探讨如何将其应用于共同创建技术解决方案，不仅可以更好地满足用户的需求，而且还将其覆盖范围扩展到服务不足和高风险的社区。我们还强调了集市发展模型的作用和补充，即通过定量和定性指标来评估解决方案和令人信服的决策者和其他利益相关者在这种方法中具有经验证据的价值。
With the push for contact- and proximity-tracing solutions as a means to manage the spread of the pandemic, there is a distrust between the citizens and authorities that are deploying these solutions. The efficacy of the solutions relies on meeting a minimum uptake threshold which is hitting a barrier because of a lack of trust and transparency in how these solutions are being developed. We propose participatory design as a mechanism to evoke trust and explore how it might be applied to co-create technological solutions that not only meet the needs of the users better but also expand their reach to underserved and high-risk communities. We also highlight the role of the bazaar model of development and complement that with quantitative and qualitative metrics for evaluating the solutions and convincing policymakers and other stakeholders in the value of this approach with empirical evidence.
