论文标题
ITS的业务价值。需求还是幻影？
Business Value of ITSM. Requirement or Mirage?
论文作者
论文摘要
本文建立在纽约ITSMF（服务管理论坛）本地兴趣小组会议上的ITSM（IT服务管理）业务价值的最新小组会议上提供的演示文稿。面板演示文稿探讨了业务价值的定义以及如何衡量其本身以产生业务价值。尽管ITS和ITIL已经使用了多年，但要证明这些方法的业务价值甚至了解业务价值本身通常仍然是一个挑战。本文在小组讨论中扩展了有关业务价值的含义以及在ITSM开发和过程改进的背景下（如果有的话）的含义。
This paper builds on a presentation provided as part of a recent panel session on ITSM (IT Service Management) Business Value at the NYC itSMF (Service Management Forum) Local Interest Group meeting. The panel presentation explored the definition of Business Value and how ITSM itself could be measured to produce business value. While ITSM and ITIL have been in use for years it often remains a challenge to demonstrate the business value of these methods or even to understand business value itself. This paper expands on the panel discussion on what is meant by business value and how it can be found (if at all) in the context of ITSM development and process improvement.
