ISO INTERNATIONAL STANDARD 27500 Firstedition 2016-03-01 The human-centred organization Rationale and general principles Organisme centré sur I'humain -Justification et principes géneraux Reference number AX IS0 27500:2016(E) ISO @ IS0 2016 ted without license from IHS IS0 27500:2016(E) COPYRIGHT PROTECTED DOCUMENT IS0 2016, Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISO's member body in the country of the requester. ISO copyright office Ch. de Blandonnet 8 . CP 401 CH-1214 Vernier, Geneva, Switzerland Tel. +41 22 749 01 11 Fax +4122 749 09 47 [email protected] www.iso.org @ IS0 2016 - All rights reserved networking permitted without license from IHS IS0 27500:2016(E) Contents Page Foreword ..iv Introduction. ..V 1 Scope. :1 2 Terms and definitions ..1 3 Understanding what being human-centred means for the organization .3 3.1 The benefits of being human-centred. .3 3.2 The responsibility of organizations to be human-centred ..3 3.3 The growth of a human-centred approach from design to organizations 4 3.4 Characteristics of the human-centred approach to design 3.5 The human-centred approach, regulation, and legislation. 4 4 Principles of the human-centred approach. .5 4.1 General .5 4.2 Capitalize on individual differences as an organizational strength .5 4.3 Make usability and accessibility strategic business objectives ..5 4.4 Adopt a total system approach. .5 4.5 Ensure health, safety, and well-being are business priorities. .6 4.6 Value personnel and create meaningful work . 6 4.7 Be open and trustworthy .6 4.8 Act in socially responsible ways. .7 5 Risks from failing to apply human-centred principles .7 5.1 General .7 5.2 Complexity of risk .7 5.3 Assessing risk. .8 5.4 Managing and mitigating risk ..8 6 Guidance on implementing human-centred principles and minimising risks ..9 6.1 General .9 6.2 Ways of ensuring that the principles have been applied .9 6.3 Risks from failing to apply human-centred principles .10 7 Guidance on integrating a human-centred approach throughout the organization .12 7.1 General .12 7.2 The relationship of an organization's characteristics to the human-centred approach.... 12 7.3 Practices for integrating a human-centred approach throughout the organization. .13 7.4 Reviewing and continually improving the organization's actions related to the human-centred approach .13 Annex A (informative) International Standards relevant to each principle of the human- centred approach. .14 Annex B (informative) Examples of organizations whose websites indicate support for the principles .15 Bibliography .20 iii cense from IHS