ISO INTERNATIONAL STANDARD 22319 First edition 2017-04 Security and resilience Community resilience - Guidelines for planning the involvement of spontaneous volunteers Sécurité et résilience - Résilience des communautes - Lignes directrices pour la planification de la participation des benévoles spontanés Reference number IS0 22319:2017(E) [so International Organization for Standardization @ IS0 2017 ZHEJIANG INSTOFSTANDARDIZATION C15956617 ed without license from IHS IS0 22319:2017(E) COPYRIGHTPROTECTEDDOCUMENT IS0 2017, Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form written permission. Permission can be requested from either ISO at the address below or ISO's member body in the country of the requester. IsO copyright office Ch. de Blandonnet 8 . CP 401 CH-1214 Vernier, Geneva, Switzerland Tel. +41 22 749 01 11 Fax +41 22 749 09 47 [email protected] www.iso.org Internatinair PrganizationforStandardization ensee-ZHEJIANG INST.OF STANDARDIzARoISQa7 - All rights reserved etworking permitted without license from IHS IS0 22319:2017(E) Contents Page Foreword ..iv Introduction. ..V 1 Scope. 2 Normative references 3 Terms and definitions 4 Preparatory measures. .2 4.1 General .2 4.2 Assigning responsibility to lead, manage and coordinate SVs .2 4.3 Understanding the motivations of SVs .2 4.4 Clarifying issues of liability. 5 Planning for the involvement of SVs .3 5.1 General. .3 5.2 Defining the relationship with SVs .3 5.3 Understanding the concerns of stakeholders. 4 5.4 Identifying risks associated with tasks that are suitable for SVs .4 5.5 Reducing risks associated with tasks that are suitable for SVs .5 5.6 Selecting SVs .5 5.7 Coordinating SVs .6 5.7.1 General .6 5.7.2 Identifying coordination mechanisms 5.7.3 Process for registering SVs .7 5.7.4 Providing identification to SVs. 5.7.5 Communicating with SVs 7 5.8 Setting expectations of sVs ..9 5.9 Monitoring the tasks performed by SVs. .9 5.10 Identifying needs for training or instruction .9 5.11 Recognizing and rewarding SVs .10 6 Longer-term issues ..10 6.1 General .10 6.2 Assessing the impact of sVs .11 6.3 Understanding how to engage SVs in the longer-term recovery .11 6.4 Encouraging SVs to pursue organized volunteering roles. .11 6.5 Evaluating and continually improving SV involvement procedures. ..11 Annex A (informative) Checklist of tasks to plan SV involvement .13 Bibliography .16 iii ovided byIHS underlicense withISO ee=ZHEJIANG INST OF STANDARDIZATION C1 5956617 d without license from IHS Not for Resale, 2017/5/16 00:48:29