ISO INTERNATIONAL STANDARD 16355-5 First edition 2017-02 Applications of statistical and related methods to new technology and product development process Part 5: Solution strategy Application des méthodes statistiques et des methodes liées aux nouvelles technologies et de développement de produit- Partie 5: Stratégie de solution Reference number ISO 16355-5:2017(E) so International Organization for Standardization @ IS0 2017 HEJIANG INSTOFSTANDARDIZATION C15956617 ed without license from IHS IS0 16355-5:2017(E) COPYRIGHTPROTECTEDDOCUMENT IS0 2017, Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISO's member body in the country of the requester. ISO copyrightoffice Ch. de Blandonnet 8 . CP 401 CH-1214 Vernier, Geneva, Switzerland Tel. +41 22 749 01 11 Fax +41 22 749 09 47 [email protected] www.iso.org Intenationaibr PrganizationforStandardization ensee-ZHEJIANG INST OF STANDARDIZRoISQ $17 - All rights reserved etworking permitted without license from IHS IS0 16355-5:2017(E) Contents Page Foreword ..V Introduction. ...vi 1 Scope 2 Normative references 3 Terms and definitions 4 Management summary .1 4.1 Basic concepts of QFD .1 4.2 Evolving classical QFD into modern QFD, .2 4.2.1 General. .2 4.2.2 Classical QFD 4.2.3 Comprehensive QFD 2 4.2.4 Matrix of matrices. 4.2.5 Modern Blitz QFD? .3 4.2.6 German QFD Institute model .3 5 Integration of QFD and product development methods ..4 5.1 QFD support for product development methods. .4 5.2 Flow of solution development with QFD ..4 5.2.1 Organization of the QFD flow. 5.2.2 Flow charts of strategy and translation of voC into engineering solutions and cost planning. Types of QFD projects ..4 6 7 QFD team membership .4 7.1 QFD uses cross-functional teams .4 7.2 Core team membership ..4 7.3 Subject matter experts ..4 7.4 QFD team leadership. 8 Seven management and planning tools ..5 9 Translation of one information set into another .5 9.1 General .5 9.2 Maximum value table 9.2.1 General. .6 9.2.2 Effect-to-cause diagram 9.2.3 Steps to make a maximum value table. 1 9.2.4 Modern QFD .10 9.3 L-matrices .10 9.3.1 General ..10 9.3.2 Entering information into L-matrices ..11 9.3.3 Determining effect-to-cause relationships in a QFD L-matrix .11 9.3.4 Linking matrices.. ..1 9.3.5 Comprehensive QFD ..12 9.3.6 House of quality. ..12 9.3.7 Knowledge management .17 10 Transfer of prioritization and quantification from one information set into another .17 10.1 General 17 10.2 Transfer of prioritization .18 10.2.1 Quantify strength of relationships in the matrix .18 10.2.2 Weight the rows. ..19 10.2.3 Calculate the column weights .20 10.2.4 Distribution methods. 21 10.3 Transfer of quantification. 24 iii ISee=ZHEJIANG INST OF STANDARDIZATION C1 5956617 ed without license from IHS Not for Resale, 2017/5/11 02:14:39